FAQs

Once you have placed your order, please:

1. Wrap your item carefully in protective packaging.
2. Print your order confirmation email and place inside package.
3. Take your parcel to your local Post Office and request "Special Delivery".

Your parcel should be addressed to:

Love for Jewellery
Caia Lane
Ellesmere
Shropshire SY12 9EG

Don't forget to request proof of postage and a tracking number, and hold on to this info just in case.

If your jewellery has lost its shine, shows signs of wear, or has developed tarnishing or discoloration, it’s a good indication that it may need replating. If you’re unsure, feel free to contact us, and we can assess your pieces!

Replating will restore your jewellery’s original finish and shine. If you're having it plated with a different metal (for example, switching to a gold finish from silver), it will change the look, but the piece will still maintain its unique shape and style.

The longevity of replating depends on how often you wear your jewellery and how well it's cared for. With proper maintenance, replating can last anywhere from one to three years before needing touch-ups.

Yes, most jewellery made of precious metals like gold, silver, and platinum can be replated. However, some materials, such as costume jewellery or pieces with non-metallic coatings, may not be suitable for replating.